Hybrid Resource Coun​/Focused Case Mgr

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X Full Time Marin County - Jonathan's Housing, San Rafael, CA, US 1 Attachments

30+ days ago Requisition

Salary Range: $20.00 To $30.00 Hourly

The Opportunity

Imagine being part of a company where effort creates hope and opportunity. Homeward Bound of Marin helps individuals and families experiencing homelessness find their path to housing and stability. Bring your passion for service, and we’ll support you with 100% paid health benefits, growth opportunities, and a workplace focused on case management and connection.

We’re looking for a Hybrid Case Manager to join our housing team and support residents as they build stability and self-sufficiency. In this role, you’ll work with participants in a housing program for disabled adults, which provides affordable housing for individuals transitioning out of homelessness. Residents are integrated into a community of tenants. This role assists residents with maintaining their housing, navigating challenges, and moving towards greater independence while maintaining a clean and healthy living environment.

Through consistent, onsite support, you’ll play a key role in ensuring residents feel supported, seen, and genuinely set up for both short and long-term success.

The ideal Candidate

At the heart of our work is a mission of Opening Doors to Safety, Dignity, Hope, and Independence. We’re looking for someone who brings compassion, sound judgment, and a genuine commitment to supporting personal growth, and who thrives in a collaborative environment. The ideal candidate is mission‑driven and well versed in shelter and homeless services, with the ability to work independently while contributing meaningfully to a team.

You take thoughtful initiatives, engage others with professionalism and empathy, and build strong working relationships with people from diverse lived experiences

Education or Training Equivalent:

• Bachelor’s degree in social work, psychology, social welfare, or a related field or two (2) years of experience in a related residential or housing program.

Qualifications and Abilities:

• Minimum of two (2) years’ experience working with under-resourced or low-income populations; experience working with individuals experiencing homelessness unhoused populations preferred.
• Experience in residential and/or housing programs.
• Knowledge of Housing First, harm-reduction and trauma-informed principles.
• Working knowledge of SSI, SSDI and other entitlement programs.
• Experience with data entry systems (HMIS, Salesforce, or similar).
• Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.
• Comfort working in a culturally and ethnically diverse environment.

Perform other duties as assigned

Documentation and Compliance

• Complete timely,accurate, and compliant documentation, including case notes, assessments,careplans, and progress updates,in accordance with policies and funder requirements.
• Ensure client records clearlydemonstrateeligibility, service delivery, engagement, and progress toward housing goals.
• Maintainaccurateandtimelydata entry inHIPPO (Salesforce database) andHMIS.
• Meet all documentation and case management deadlines, including intake, enrollment, reassessments, housing goals, and discharge documentation.
• Participate in quality assurance, monitoring, and audit processes, including responding to documentation reviews and corrective actions.

Case Management, Housing-Focused Services, and Outcomes

• Develop, implement, and regularly update individualized, client-centered housing and care plans.
• Monitor, document, and adjust plans proactively to address changing…