Senior Field Service Engineer

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This range is provided by Rheo Sense Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/hr - $/hr

Position: Senior Field Service Engineer

Location Option A: San Ramon, California (Corporate/On-Site)

Location Option B: Massachusetts or surrounding area (Remote)

Relocation Assistance: No

Closing: Continuous Recruitment. We are accepting and reviewing all qualified applicants who meet the minimum requirements

Application: A detailed cover letter and resume are required for the application screening process.

Salary: $100,000 – $130,000 annually, adjusted based on candidate’s skills, experience, and geographic location.

• Bachelor’s degree in engineering, life sciences, or a related technical field; advanced certifications or graduate coursework preferred.
• 5+ years of experience in field service engineering, preferably in life sciences, biomedical, or instrumentation industries.
• Proven expertise in troubleshooting, repairing, and calibrating complex technical systems and instruments.
• Strong proficiency in Windows OS, networking, electronics, mechanical systems, and chemistry-related technologies.
• Demonstrated leadership in customer-facing roles, with the ability to manage escalations and mentor junior staff.
• Excellent analytical, organizational, and communication skills.
• Ability to work independently in a fast-paced, remote environment and adapt to evolving priorities.
• Valid driver’s license with a clean driving record.
• Willingness to travel domestically 20%–40% overnight; ability to drive up to 4–5 hours and travel by air as needed.

• Master’s degree in engineering, life sciences, or a related technical discipline.
• 7+ years of field service experience in precision instrumentation or life science technologies.
• Prior experience supporting R&D teams or contributing to product development cycles.
• Familiarity with ISO standards, GMP compliance, and regulated environments.
• Experience with CRM platforms (e.g., Hub Spot).Strong project management skills and ability to lead cross-functional initiatives.
• Certifications in electronics, mechanical systems, or technical training programs (e.g., IPC, Six Sigma, Lean).

• Lead and execute complex on-site installations, diagnostics, and repairs of precision instruments and systems, ensuring minimal disruption and maximum customer satisfaction.
• Serve as a technical advisor to customers and internal teams, providing expert guidance on system performance, optimization, and troubleshooting.
• Collaborate cross-functionally with the R&D team to share field feedback, support product development, and contribute to technical enhancements.
• Deliver high-impact training and onboarding for customers and junior field engineers, promoting best practices and technical excellence.
• Maintain rigorous documentation and compliance with internal policies, including service reports, inventory tracking, and quality standards.
• Perform other duties as assigned.

Rheo Sense is a global high-tech innovator headquartered in Silicon Valley, redefining the viscometry industry with our patented Viscometer/Rheometer-on-a-Chip (VROC®) technology. Our m-VROC™ and micro

VISC™ instruments leverage cutting-edge MEMS and microfluidics to deliver ultra-precise measurements with the smallest sample volumes—offering unmatched accuracy and ease of use.

Trusted by Fortune Global 500 companies and leading research institutions, Rheo Sense leads the way in biotechnology, pharmaceuticals, and emerging protein therapeutics.

Our culture thrives on intellectual curiosity, cognitive diversity, and authenticity. We challenge convention and pursue the impossible—because our people aren’t just witnessing innovation, they’re driving it.

Rheo Sense is an equal‑opportunity employer and is committed to a diverse and inclusive workplace.

Mid‑Senior level

Full‑time

Information Technology