Medical Receptionist - Patient Experience Specialist

Medical Receptionist - Patient Experience Specialist

CA - San Ramon

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high‑energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

• No work on Holidays or night shifts so you can have a normal/regular life balance
• Work in “happy medicine”; treating patients who are excited about improving their lives
• An opportunity to work in the growing fast‑paced world of aesthetics
• A small practice feel, with big company support

• Customer Service/Administration
• Greet all patients and offer beverage
• Check patients in and make sure schedule reflects appointment status
• Check patients out and schedule next appointment
• Maintain accountability for the schedule book
• Introduce visitors to the appropriate personnel that will assist with their concerns
• Conduct confirmation calls for appointments
• Pull next day’s patient charts and organize per scheduled appointment time
• Prepare new patient charts
• Maintain inventory of all front office supplies
• Check email and forward to the appropriate staff member
• Organize and maintain file system
• Keep front desk and lobby area clean
• Process payments
• Print daily close‑out reports on scheduling system and review for accuracy
• Fill deposit slips for all received cash and checks

• Use of the telephone, computer and other related instruments or devices
• Vision and hearing acuity
• Standing and walking for periods of time
• Ability to lift up to 25 pounds

• Familiarity with MS Office, including Excel, and ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Basic arithmetic skills (add, subtract, multiply, divide)
• Ability to carry out instructions furnished in written, oral, or diagram form
• Problem‑solving skills

Compensation Range: $19.69 – $23.63 USD. Pay may vary by location and depends on qualifications, experience, skills, and business needs. Full‑time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes medical, dental, vision, life insurance, 401(k), EAP, PTO, and paid holidays.

We are an equal‑opportunity employer. As set forth in Sono Bello’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.