IT Operations & Security Manager

IT Operations & Security Manager

If you are looking for a life-changing career opportunity, we've got your prescription. Rodan + Fields is a female-founded skincare and haircare company launched in 2008 by Stanford-trained dermatologists Dr. Katie Rodan and Dr. Kathy Fields with the mission of delivering proven results through science-backed, dermatologist-created products. Rodan + Fields is proud of its track record of providing confidence to millions through regimen-based skincare and haircare products, award-winning innovation, and global community of passionate brand advocates.

At Rodan + Fields, you will be challenged to make an impact, inspired to do more, and rewarded for your contributions. We are transforming skincare, and we welcome your big ideas to fuel our ambitious growth plans! You’ll become part of a positive, passionate, and purpose-driven company that is committed to putting people first and protecting our planet. Our 2025 Do Good commitment outlines the actions we are taking to invest in our global communities, support our people and preserve our planet.

We provide a creative, vibrant workplace outfitted with all the technology, tools and training you'll need to learn, grow, and thrive!

Join us and share your talents as we develop innovative solutions to give all people the best skin and hair of their lives. In addition to working arm‑in‑arm with industry leaders, employees at Rodan + Fields enjoy rich benefit plans, tuition reimbursement, a flexible workplace, and perks.

We’re seeking an experienced IT Operations & Security Manager / Sr. Manager to lead our infrastructure, cloud, and cybersecurity initiatives. This role combines hands‑on technical management with strategic oversight, ensuring our systems remain reliable, secure, and compliant. You’ll oversee IT operations across on‑premises and cloud environments (GCP), manage a small technical team, and collaborate with business leaders to align technology with organizational goals.

This role also plays a key part in enabling and governing AI capabilities across the organization, including Microsoft Copilot and other AI‑assisted productivity and automation tools—balancing innovation with strong security, privacy, and compliance controls.

• Supervise and mentor IT Helpdesk Technicians and System Administrators.
• Oversee day‑to‑day IT operations, ticketing workflows, and SLAs.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Partner with Legal and the VP of Technology to define and execute the organization’s security, privacy, and AI governance strategy, including CCPA, global privacy, PCI compliance, and data protection initiatives.
• Participate in change management processes and provide infrastructure input.
• Plan and manage IT budgets, vendor relationships, and hardware/software procurement.
• Maintain documentation for systems, procedures, configurations, and AI enablement standards.

• Manage GCP environments, including firewall policies, network configurations, and IAM permissions.
• Automate provisioning and infrastructure lifecycle through Terraform and Bitbucket.
• Administer compute instances, load balancing, routing (BGP), VPNs, and peering.
• Manage access and data security for GCP storage buckets, projects, and folders.
• Oversee hybrid network connectivity between office sites and GCP.
• Monitor performance and health using Solar Winds and related tools.
• Support the secure integration of AI tools and APIs into cloud and enterprise systems, ensuring data classification and access controls are properly applied.

• Manage LAN/WAN architecture, routers, firewalls, switches, and VPNs (Fortigate, Aruba, Extreme).
• Oversee DNS, DHCP, and NPS services, ensuring reliable internal/external resolution.
• Administer wireless networks via Aruba Central.
• Maintain Windows and Linux servers across environments.
• Oversee backups (Veeam), file and print services, and server/storage configurations.
• Manage external DNS platforms (Safenames, DNS Made Easy).
• Support third‑level escalations for infrastructure and application issues.
• Ensure proper…