Senior Business Process Operations Analyst

The Senior Business Process Operations Analyst will be a key contributor in the Accounts Receivable function, serving as a techno-functional analyst bridging the gap between finance operations and technology to drive process improvements. This role focuses on the strategic optimization of AR processes and workflows and providing expert support to the Collections and Cash Application teams by managing special work streams and driving progress and accountability across teams.

The analyst will leverage a strong blend of technical skills and business acumen to analyze data, troubleshoot system & process issues, identify root causes, and implement corrective actions that streamline and enhance AR processes.

• Responsible for system and process optimization by analyzing current AR processes, with a focus on collections and cash application workflows, to identify operational gaps and systemic inefficiencies. Translate business needs from the AR team into technical requirements to drive solutions.

• Participate in cross-functional projects to improve AR systems, reporting, and automated workflows. Spearhead specific initiatives assigned by management, from the initial discovery and requirements gathering phase through implementation and post-launch support.

• Utilize advanced data analysis skills to monitor AR performance, identify trends, and provide insights to management. Provide suggestions that enhance operational reporting to help the collections and cash application teams track key performance indicators (KPIs) and operational metrics.

• Serve as a subject matter expert for AR systems (e.g., ERP modules like SAP or Oracle). Act as the point of escalation for complex system and processing issues, perform root cause analysis, and work with IT to implement technical and business process solutions.

• Work closely with the Collections, Cash Application, IT, and other business teams (e.g., Sales, Operations) to ensure system configurations and processes meet business requirements.

• Champion a culture of continuous improvement within the AR department by identifying and proposing enhancements that increase automation, refine policies, and improve overall team efficiency.

• Develop training materials and provide guidance and support to AR team members on new systems, processes, and tools to improve their daily activities.

• Ability to define new policies & procedures.

• Ability to drive & manage daily operations.

• Bachelor's degree in Finance, Accounting, or a related field.

• 5+ years of experience in an Accounts Receivable, Financial Systems, or related techno-functional role.

• Demonstrated techno-functional skills and experience with major ERP systems (e.g., SAP, Oracle) and/or specialized AR automation platforms.

• Proven ability to analyze complex datasets, identify trends, and provide data-driven recommendations.

• Strong analytical, problem-solving, and root cause analysis skills, with meticulous attention to detail.

• Proven ability to strategically influence cross-functional leaders, fostering consensus and alignment on process enhancements to achieve corporate objectives.

• Experience leading process improvement initiatives within a finance or accounting context.

• Proven experience in a data analysis & related tools like Microsoft Excel, Power BI, or Looker.

• Excellent verbal and written communication, with the ability to effectively collaborate with both technical and non-technical stakeholders across the organization.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

NY generally ranges: $80,941-$121,411
CA generally ranges: $84,460-$126,690
All other locations fall under our General State range: $70,383-$105,575
Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered…