Manager - Infrastructure Services

Manager – Infrastructure Services

Cloud Software Group

A Infrastructure Manager is a high-level executive responsible for overseeing an organization's entire IT infrastructure, including the strategy, planning, implementation, maintenance, and operation of all systems, networks, and data centers. They lead teams, manage budgets and vendors, and ensure that the infrastructure is scalable, secure, and reliable to meet business needs.

• Strategic Planning and Development:
  Define and maintain a forward-looking infrastructure roadmap that supports current technologies and prepares for emerging trends and upgrades.
• Team Leadership and Management:
  Supervise, mentor, and develop a high-performing team of infrastructure engineers and specialists, setting clear goals and objectives and providing ongoing feedback.
• Operations and Maintenance:
  Oversee the day-to-day operations and maintenance of hybrid environments, including on-premises data centers, private, and public cloud services (AWS, Azure, GCP).
• Project Management:
  Lead the planning and execution of complex infrastructure projects, such as cloud migrations or network redesigns, ensuring they are delivered on time and within budget.
• Security and Compliance:
  Ensure the operational security and resilience of the infrastructure stack, collaborating with security and compliance teams to maintain regulatory alignment (e.g., HIPAA, GDPR, NIST standards).
• Budget and Vendor Management:
  Manage infrastructure budgets, forecast expenditures, and oversee the procurement and lifecycle management of hardware/software assets and third-party vendor contracts/SLAs.
• Performance Monitoring and Optimization:
  Implement enterprise-wide monitoring solutions to proactively detect, diagnose, and resolve performance and capacity issues, minimizing downtime and optimizing costs.
• Disaster Recovery and Business Continuity:
  Design, plan, and implement robust disaster recovery (DR) technology and processes, conducting regular tests to ensure organizational resilience.
• Automation and Innovation:
  Drive continuous improvement initiatives through automation and the implementation of modern practices like Infrastructure as Code (IaC) and Dev Ops principles.

• Education
  :
  Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field;
  Master's degree preferred.
• Experience
  :
  Typically 7-10+ years of progressive experience in IT infrastructure, with several years in a technical leadership or management capacity.
• Technical Skills
  :
  Expertise in cloud platforms (AWS, Azure, GCP), networking (LAN/WAN/VPN), virtualization, Identity & Access Management, Windows/Linux servers, storage, databases, and security best practices.
• Project Management
  :
  Deep knowledge of Scrum Principles, Agile frameworks, Sprint Planning and execution; proficiency with Agile management tools like Jira.
• Soft Skills
  :
  Strong leadership, communication, strategic thinking, problem-solving, and organizational skills, with the ability to influence senior management and cross-functional teams.
• Certifications (Preferred):
  Relevant certifications such as PMP, ITIL, CISSP, CCNP, or AWS/Azure Architect certifications are a plus.

Compensation may vary depending on location and qualifications. NY generally ranges: $168,549-$252,823; CA generally ranges: $175,877-$263,815; other locations: $146,564-$219,846. Benefits may include annual bonus, 401(k) match, healthcare, life insurance, disability benefits, etc.

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users globally. We value passion for technology, courage to take risks, and empower employees to build the future of work.

Cloud Software Group is committed to Equal Employment Opportunity (EEO) and compliance with all federal, state, and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex, gender, sexual orientation, and many other protected classifications.