High School Team Member

Role Summary: Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).

General Responsibilities:

• Read, understand, and comply with all parts of the Team Member Handbook.
• Understand all tenets of 2MS, OE, and EC.
• Deliver portions that are correct, meet weight and presentation expectations.
• Follow FIFO (First In, First Out) model.
• Protect the customer experience by ensuring packaging, food presentation, and quality are top level.
• Handle customer issues appropriately and play a positive role in customer recovery.
• Show up on time, maintain a positive attitude, and work hard during your shift.
• Seek continuous improvement in your work efficiency and quality.
• Proactively pursue certification and cross-training opportunities.
• Fill your shift if unable to work.
• Maintain appearance in accordance with the Handbook.
• Be a team player.
• Display stewardship and ownership for the business.

Back of the House (BOH) Responsibilities:

• Use holding and timing systems, batch numbering on pans and in the chute system.
• Track waste and store according to procedures.

Requirements:

• Available to work a minimum of # hours per week.
• Understand Chick-fil-A customer service standards and operational excellence.
• Can close 3 nights per week, year-round (2 nights Mon-Thu, and 1 night on Fri or Sat).

Skills:

• Outgoing, fun, and positive attitude.
• Hard-working, dependable, honest.
• Demonstrate leadership and be a team player.
• Responsive, initiative-taking, and service-oriented.
• Motivated to grow and learn.
• Excellent verbal communication skills.
• Outgoing, friendly, patient.
• Desire for ongoing training and education.
• Detail-oriented and observant.
• Passionate about procedural discipline.
• Able to lift 40-60 pounds regularly.

Benefits:

• Flexible schedule.
• Employee discount.
• Qualify for free college after 30 days (minimum 20 hrs/week).