High School Team Member

Role

Summary:

Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).

• Read, understand and comply with all parts of the Team Member Handbook
• Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
• Deliver portions that are correct and meet all weight and presentation expectations.
• Execute FIFO (First In, First Out) model is being followed.
• Protect the customer experience by ensuring packaging, food presentation, and quality is top level.
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Show up on time, have a great attitude, and work hard for your entire shift.
• Constantly improve yourself by finding ways to do your work better and faster.
• Proactively pursue the certification process and look for opportunities to be cross‑trained.
• Be responsible to fill your shift if you are not able to work.
• Ensure your appearance is in compliance with the Handbook
• Be a team player
• Display good stewardship and a sense of ownership for the business
• Back of the House (BOH) — Use a holding and timing system and batch numbering on holding pans and in the chute system.
• BOH — Track waste and store it according to the procedure.

• Available to work a minimum of # hours per week
• Understand the expectation of Chick‑fil‑A customer service standards and operational excellence.
• Can close 3 total nights a week, year‑round. (2 nights from M‑Th, and 1 night on either Friday or Saturday).

• Outgoing and fun
• Great attitude
• Hard‑working
• Dependable
• Honest
• Demonstrate leadership attributes
• Team‑player
• Positive attitude & role model
• Responsive to team’s needs
• Takes initiative
• Works to serve others
• Motivated to grow and to learn
• Great verbal communicator
• Outgoing/friendly/patient
• A desire for ongoing training/education
• Detailed & keenly observant
• Passion for procedural discipline
• Able to lift 40 – 60 pounds on a consistent basis

• Flexible schedule
• Employee discount
• Qualify for free college after the first 30 days of employment (must work a minimum of 20hrs a week).

Chick‑fil‑A