Customer Consultant

Company

The Body Shop International Limited

As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

• Learn and understand our products – they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes; we’re not just selling a skin care routine, we’re also helping communities build a better life.
• Learn our customers’ needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
• Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.

• Interest in connecting with customers to drive customer engagement.
• Open availability for evening, weekend, and holiday shifts.

• Comprehensive onboarding in your new position.
• Training hours for you & your team as needed.
• A 50% discount on regular product & 30% on Gifts.
• Freebies – when we launch new products, we want our Teams to be the first to fall in love with them.
• Volunteer time so you can spend time with the causes that matter to you.
• Ability to make connections with Community Partners to drive local activism.
• (UN) Uniform – We don’t believe in uniformity. We’ll give you one of our famous Green Aprons, and the rest is up to you, wear what makes you feel good.
• Opportunities to grow within the Brand.
• Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.