Helpdesk Case Handler

Position:
Helpdesk Case Handler

Location:
Sandhurst, Berkshire

Salary:
Up to £31k depending on experience

Hours:
Full Time, 37.5 hours Monday to Friday

At Carbonxgen, we are a people-based business. We always aim to work in line with our company values, empowering our staff to be solutions-focused and always have a voice. We act with intent and commitment – encouraging a ‘can do’ collective approach through interdependence. We strive to ensure there is balance for everyone, ensuring that there is no sacrifice to work or home for any of our staff through a culture of flexibility, transparency, and integrity.

The right person for our business will value these qualities and will thrive as a valued member of our team!

Working in a fast-paced customer service team, the Helpdesk Case Handler will provide support to internal and external customers, managing inbound client and supplier queries via telephone and email. The role will contribute to the retention and growth of our clients and services through the delivery of excellent customer experiences.

• Tenacity – knowing when to escape both within the supply chain, internally and with clients;
• Organised – to handle competing priorities and know when to seek advice on such priorities;
• Communication – maintain relationships and communicate regularly with suppliers & clients:
• IT – Sound computer skills including Excel and Word;
• Problem Solving – utilising all relationships to ensure quick resolution to queries;
• Be willing to develop their technical knowledge, and able to learn new skills quickly;
• Happy to work in a busy, deadline driven environment.