Admin Assistant II

Bonner County Job Description Page 1 of 3 Revised on 06/24/2024

JOB TITLE:

ADMINISTRATIVE ASSISTANT II

Department:
Assessor Supervisor:
Assessor/Manager Supervision Exercised:
None Exempt Status:
Hourly, Full-Time Benefits Eligibility Status:
Eligible BOCC Approval: 07/09/2024

SUMMARY Primary purposes of this position include the following: greeting visitors in person and on the phone, or via email providing answers to questions or solving problems concerning land ownership by directing residents to the proper department. Assisting the public with using the Bonner County Website to utilize the mapping program. Performing duties as assigned by the County Assessor to include working as a receptionist, maintaining and scanning the assessor files, assisting the public with requests for information in accordance with the Idaho Public Records Law.

Assisting customers complete and reviewing incoming county level exemptions to be sure they are filled out correctly and are complete. Scanning said documents to the correct files and delivering them to the appropriate person within the office. Processing and completing the Property Tax Reduction, 100% Disabled Veteran’s Benefit, and the Tax Deferral Programs applications on the State of Idaho’s TAP website.

Making sure the all the necessary federal documents are attached to their Property Tax Reduction, 100% Disabled Veteran’s Benefit, and the Tax Deferral programs. Distributing mail after processing and messages and ensuring that each resident has a positive experience when dealing with the Assessor’s Office, either via telephone, email contact or in person.

Work involves a variety of regular and recurring situations where some judgment may be required to apply standard practices and decision-making within clearly defined parameters.

Work typically requires a moderate level of complexity under minimal supervision.

Communicates heavily with others inside the department, and regularly with users of the department’s services. Work has a moderate but distinct impact on the operations of the department’s efficiency and effectiveness. Work is typically performed indoors in an office setting. Typically involves moderate but intermittent stress during periods of heavy activity.

May involve infrequent travel in the local area.

• Handles incoming mail, assessor emails, exemption forms and faxes, stamping date and distributing within department after processing and scanning into correct files.
• Greet people in person at the front desk, via email, or over the phone. Answers inquiries regarding service provided and directs callers, emailers, or visitors to the appropriate resource or individual for inquiries that go beyond the job scope or knowledge of the employee. Takes and routes messages appropriately for employees absent or unavailable.
• Assists customers with obtaining copies of records, plans, field sheets, ownership history, and maps. Assists customers in using lobby computer system to look up property values and owners’ names and how to use the County Web site mapping program.
• Balances money when collected daily.
• Responds to the assessor emails that come in via the county website.
• Mails out Sales Verification packets. Prepares and mails out Property Tax Reductions, 100% Disabled Veterans, and Tax Deferral applications. Any other notices to be mailed.
• Scans to appropriate folder historical documents that are being digitized.
• Assists property owners and with Property Tax Reduction, 100% Service-Connected Veteran’s Benefit, and the Tax Deferral programs Applications. Enter these into the States Tap program on their website. These programs are very detailed and require yearly training and knowledge of federal tax returns and documents used to file a…