Emergency Communications Officer; ECO

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Must be able to answer multiple telephone lines, to communicate

effectively with persons requesting emergency and non-emergency

assistance, to clearly relay information for dispatch or transfer calls

appropriately. Ability to take appropriate action given either a routine

or an emergency situation;
Remains calm under all circumstances.

Maintains conversation with caller to obtain/verify pertinent

information, to administer pre-arrival instructions and to provide

comfort until assistance arrives, re-establishes calls on 911 hang-ups.

Maintains status of police, fire, EMS, and other responding units at all

times to ensure safety of personnel involved, including those working

accidents, fires, and hazardous incidents, as well as those on breaks.

Processes and confirms warrants, protection orders, no contact orders,

missing person records, and stolen article and vehicle records. Must

have aptitude to deal well in highly stressful situations. Performs

administrative support tasks as required. Must be able to work shift

work. Bonner County 911 Center operates 24/7, holidays, weekends. Other

Information:
Applicant is expected to maintain a positive, helpful,

constructive attitude and work relationship with their supervisor,

peers, all county staff, customers, elected officials and the community.

Applicant must be able to solve practical problems that require

reasoning and be able to deal with a variety of concrete variables in

situations where only limited standardization exists; to interpret,

identify, access, or diagnose a variety of instructions or information

furnished in written, oral, diagram, or schedule form and plan

approaches that respond to problems or challenges; to adapt or modify

existing systems, procedures, or methods to new situations; to find

alternative solutions by weighing alternatives and developing action

plans; to multi-task duties. There are no supervisory responsibilities

with this position.

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Marketing, Public Relations, and Writing/Editing
• Industries Government Administration

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