Lead: Store Process Design & Systems

The Lead:
Store Process Design & Systems will provide strategic leadership in developing and governing the business process and technology architecture across the Retail Division. The role will focus on optimising customer, employee, and inventory-related store journeys, ensuring effective system integration, driving continuous improvement, and maximising return on investment (ROI) across retail operations.

• Strategic Process & Systems Design:
  Develop and maintain an integrated business process and technology framework aligned with the Retail Division's strategy.
• Commercial Value & ROI:
  Build commercial business cases, evaluate technology investments, manage programme budgets, and track return on investment (ROI) and retail price index (RPI) value realisation.
• Programme Governance:
  Drive programme management discipline, risk management, governance, and deployment standards to ensure successful implementation of retail technology solutions.
• Retail Innovation & Continuous Improvement:
  Research emerging retail technologies and industry best practices to improve store productivity, automate processes, and enhance omnichannel capabilities.
• Change Leadership:
  Lead change implementation across store operations, monitor system adoption, address operational challenges, and ensure sustainable process compliance.
• Customer-Centric Operations:
  Embed customer-centric principles into store processes and systems to improve service delivery, customer satisfaction, and operational performance.
• Stakeholder
  
  Collaboration:
  
  Work closely with executive leadership, IT, Retail Operations, Finance, and other key stakeholders to deliver integrated business solutions.
• Performance Management:
  Establish performance measures, monitor benefits realisation, and drive accountability for agreed business and team objectives.

A Degree or Higher Diploma in one of the following fields:

• Information Technology or Computer Science
• Industrial Engineering
• Business Information Systems
• Retail Management
• Operations Management

• 10-12 years' experience in multi-store retail operations, IT architecture, enterprise business process engineering, and retail systems management.
• Proven experience translating business strategy into integrated business process and technology solutions.
• Demonstrated expertise in developing commercial business cases, financial modelling, and measuring ROI.
• Experience governing complex, multi-stream programmes and managing cross-functional stakeholder relationships.
• Strong understanding of retail enterprise platforms, including POS, ERP/SAP, mobile solutions, and omnichannel systems.

• Strong strategic thinking, executive leadership, and commercial acumen.
• In-depth knowledge of retail systems, store operations, and business process architecture.
• Proficiency in process mapping, programme governance, and Agile methodologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, influencing, and stakeholder management abilities.
• Proven change management and continuous improvement capabilities.
• The ability to innovate, adapt to change, and deliver measurable business results.
• Knowledge of Pepkor Lifestyle's policies, practices, processes, and systems.
• High ethical standards and accountability.

We are seeking a forward-thinking leader who can bridge the gap between retail strategy, technology, and frontline execution. The successful candidate will have a strong commercial mindset, a passion for operational excellence, and the ability to lead transformation initiatives that deliver sustainable business value.