More jobs:
Call Centre Agents
Job in
Sandton, 2172, South Africa
Listed on 2025-12-10
Listing for:
Bluespec Holdings
Full Time
position Listed on 2025-12-10
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep
Job Description & How to Apply Below
Purpose of the job:
- Answer incoming calls courteously within SLA
- Manage all cases professionally and efficiently within the correct time frames
- Provide personalized customer service by responding to the needs of the client
- Ensure that all calls are captured on the relevant system (Dreamtec)
- Clear knowledge and understanding of our corporate client’s policy wording, systems, protocols and procedures
- Identify and escalate issues to supervisor
- Call avoidance from other call Centre agents
- Fraudulent activities from other call Centre agents
- Misconduct
- Must be able to work shifts and overtime when required
- Determine eligibility by comparing client information to requirements and product offering
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