Resource Officer

Job in Sandton, 2172, South Africa

Listing for: ER24 Contact Centre 124

Full Time position
Listed on 2026-01-28

Job specializations:

Customer Service/HelpDesk
Emergency Crisis Mgmt/ Disaster Relief, Clerical, Bilingual
Government
Emergency Crisis Mgmt/ Disaster Relief, Bilingual

Position: Support Resource Officer

MAIN PURPOSE OF JOB

To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD). To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance

KEY RESPONSIBILITY AREAS

Dispatch vehicles according to the CAD system

Assist in receiving, prioritise, logging, and processing all calls and alerts received

Provide basic contact centre administration

REQUIRED EDUCATION

ESSENTIAL

EDUCATION:

Grade 12

DESIRED

EDUCATION:

BAA/ Level 3 first aid Certification

REQUIRED EXPERIENCE

ESSENTIAL MININUM

EXPERIENCE:

Contact Centre / Emergency Contact Centre exposure

DESIRED

EXPERIENCE:

1 – 3 years dispatching in an EMS contact centre

REQUIRED JOB SKILLS AND KNOWLEDGE

Computer literate (Microsoft Office)

Dispatching of vechicles

Emergency Care

Typing Skills

English language (written and verbal)

Geographical locations

EMS environment

Telephonic and email etiquette

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