Call Centre Consultant - Travel Job Sandton area,South Africa,Customer Service/HelpDesk

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Santam Travel Insurance has a position available for a Call Centre Consultant who will be based in (Illovo).

The Successful Candidate

What will make you successful in this role?

The successful candidate will be required to market and/or sell short term insurance products to clients as well as intermediaries.

Responsibilities

Interact with clients (telephonically or on a face to face level)
Operate in an inbound call centre environment
Maintain excellent product knowledge
Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT)
Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
Resolution of verbal and written queries
Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication
Ad hoc support to management and the sales team as and when required

Qualifications & Experience

Minimum Matric or suitable equivalent
FAIS Accreditation and RE1 (if they have been in the financial industry)
3 years’ experience in the Call centre environment

Skills

Computer literate in MS Office Excel, Word and Outlook
Good interpersonal skills
Good written and telephonic skills
Good command of English language
Service oriented
Work well under pressure
Outbound experience advantageous

Onboarding & Recruitment Process

Our recruitment process outlines the steps from advertisement to onboarding. Steps may vary by market and role, but typically include the following:

Advertise:
Our vacancies are advertised between 3–5 days depending on market availability of the skills required.

Screening:
Screening processes vary by role and can take a couple of days depending on volume and complexity.

Shortlisting:
Longlisted candidates are reviewed by the hiring manager for the next stage.

Telephonic screening:
Candidates may be contacted for a short screening interview to clarify questions and learn more about them.

Your interview: A competency-based interview is conducted; dates are communicated via e-mail. You will meet the interview panel and the process will be explained.

Assessment:
Depending on the job, you may be invited to complete a psychometric assessment and additional employment checks to validate credentials.

Final interviews:
Before an offer is made, there may be a second interview with the Head of Department if needed.

Onboarding:
You will provide required documents to join the payroll system.

Tips & Tricks Getting ready for your interview

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process – it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

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