Servicing Administrator

About Discovery

Discovery Life

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships

The primary function of this role is to effectively respond and handle e-mail queries, calls and policy change requests from external clients and their admin teams/offices to provide high quality levels.

• Ensure daily individual targets are met as a collective to reach daily TWT (today’s work today)
• Comprehensively respond to client queries and process changes in order to provide high quality service
• Liaising with Franchises to provide quality customer service
• Answer calls to the call centre line
• Managing servicing quote requests from Franchises in line with daily TWT (today’s work today)
• Responsible for building and maintaining a long terms relationship with external clients (DCS, DFC, and Brokers) and admin to encourage collaborative culture.
• Scheduling monthly face to face or virtual meetings with Brokers/ Franchises etc
• Willingness to undertake business travel in Gauteng
• Investigate and resolve complaints and escalations
• Provide training to the Brokers/Franchises based on experience

• Matric
• 2 – 3 years’ of working experience within an administrative role in the financial services / insurance industry
• At least 1 years of experience in a call centre role within the insurance/financial services industry

• At least 1 year of exposure to a servicing related role (i.e. basic servicing)
• 2 – 3 years of working experience within Discovery Life Client Services or an administrative role in Discovery Consulting Services (DCS)

• Good time Management skills
• Excellent customer service ability
• Excellent verbal and written communication skills

• Good understanding of Discovery Life products, processes and systems
• Proficient in Afrikaans

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.