Customer Account Consultant

Are you a recent graduate with a Diploma or Degree and some work experience, looking to start your career in a professional call centre environment? As A Call Centre Agent, you will be responsible for managing customer accounts, assisting customers with their accounts and ensuring that payments and account commitments are managed effectively. This is a great opportunity to gain hands‑on experience in customer service, communication, account management and collections, while building valuable skills and growing within a dynamic organisation.

Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.

• Customer Engagement:
  Communicate effectively to obtain relevant information.
• Customer-Centric Approach:
  Handle interactions with care and professionalism in Collecting arrears and instalments.
• Teamwork & Self-Management:
  Collaborate with the team and manage your tasks efficiently.

• Knowledge:
  • In-depth understanding of the Pepkor Lifestyle policies, processes, and Collections systems-( Presence/ Collect Smart)
  • Familiarity with relevant legislation (CPA, NCA, NCR etc.)
  • Proficiency in Microsoft Office and relevant systems/applications
• Skills:
  • Strong telephone etiquette and negotiation abilities
  • Effective written and verbal communication
  • Conflict management and emotional intelligence
  • Business numerical skills and attention to detail
• Behaviours:
  • High level of integrity and personal resilience
  • Energy, drive, and a customer-oriented mind-set
  • Ability to influence others and engage with diversity

Matric certificate and a Diploma/ Degree in customer service, business communication, or a related field. 1 year + work experience