Divorce Order Administrator MMH

Role Purpose

Accurately process divorce orders and administration within agreed service levels in order to support the operations of the fund.

• Matric
• 3-5 years experience in employee benefit administration

• Coordinate the assessment of the divorce order documentation in order to determine if the order is valid.
• Calculate the ex-spouse's share of the fund based on the parameters of the divorce order.
• Update members' information on the relevant system in line with the divorce order.
• Draft and send relevant correspondence to the client and ex-spouse in a professional manner.
• Obtain the SARS tax directive and upload it onto the system.
• Accurately maintain the divorce court order register.
• Prepare and submit accurate reports regarding the status of divorce orders.
• Investigate client queries within the agreed service level and ensure that the client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders to ensure clients receive appropriate after-sales services.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate in and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.