Fraud Risk Manager: Fraud Strategy

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

The role is responsible for preventing, detecting, and managing fraud risks that occur during the customer onboarding and application stage. To ensure that only legitimate customers are approved by building strong preventative controls, improving identity verification processes, and leading teams and systems that identify fraudulent applications before accounts or products are opened.

• Translate the enterprise fraud framework and business banking fraud strategy into actionable application fraud risk programs.
• Develop and maintain policies, standards, and operating procedures for managing application fraud risk.
• Support implementation of fraud controls in credit origination, onboarding, and lending approval processes.
• Define and monitor key fraud risk indicators (KFRIs) and thresholds relevant to application fraud.

• Conduct targeted fraud risk assessments (FRAs) across all business banking onboarding and lending processes.
• Identify control weaknesses in document verification, identity validation, and credit approval workflows.
• Design and recommend preventive and detective controls to mitigate application fraud exposure.
• Collaborate with Product, Credit, and Operations to ensure new product launches and process changes incorporate adequate fraud controls.

• Partner with fraud analytics and data science teams to enhance application screening tools, scoring models, and decisioning rules.
• Monitor fraud detection system performance (e.g., false positives, missed detections) and recommend continuous improvements.
• Analyse application data to identify emerging typologies, suspicious patterns, and anomalies.
• Produce regular MI reports and dashboards highlighting trends, fraud loss ratios, and system performance insights.

• Work with Technology and Digital teams to embed fraud detection capabilities into origination platforms and digital onboarding journeys.
• Evaluate and implement third-party tools for identity verification, document validation, and business authenticity checks.
• Support integration of fraud detection APIs, machine learning models, and data enrichment solutions.

• Support the investigation and resolution of application fraud cases in partnership with Fraud Investigations and Credit Operations.
• Conduct root cause analysis to identify process or control failures that enabled fraudulent applications.
• Drive implementation of remediation actions and monitor closure of identified gaps.
• Escalate systemic fraud risks and material events to senior management and governance forums.

• Prepare regular reports and presentations for fraud risk and business committees on application fraud trends and control effectiveness.
• Ensure compliance with internal fraud risk management policies, audit requirements, and external regulations.
• Maintain accurate documentation of risk assessments, control testing, and incident reviews for audit traceability.
• Contribute to the evolution of the bank’s overall Fraud Risk Management Framework for lending and onboarding processes.

• Act as the fraud subject matter expert (SME) for application processes and new product development.
• Partner with internal stakeholders (Credit, Product, Operations, Legal, Compliance, IT Security) to strengthen fraud defences.
• Promote fraud awareness within the business through training and communication initiatives.
• Participate in cross-functional working groups for process re-engineering, digital lending, and customer onboarding enhancements.

• Bachelor’s degree in Risk Management, Finance, Accounting, Economics, Statistics or related discipline
• CFE…