EDC Portfolio Manager/Outsource Recoveries
Job in
Sandton, 2172, South Africa
Listed on 2026-09-27
Listing for:
Dante Personnel
Full Time
position Listed on 2026-09-27
Job specializations:
-
Finance & Banking
Risk Manager/Analyst, Portfolio & Asset Management, Financial Compliance, Financial Manager
Job Description & How to Apply Below
A well-established Law Firm is looking for an experienced EDC Portfolio Manager to take ownership of outsourced debt recovery portfolios, drive vendor performance and maximise recoveries.
Minimum Requirements:- Grade 12
- 5–8 years’ experience in debt collections/recoveries
- Minimum 3 years’ experience managing outsourced debt collection agencies/vendors
- Experience across secured, unsecured, legal and/or post-judgment portfolios
- Strong knowledge of South African collections legislation and practices
- Proven experience managing KPIs, SLAs, recovery targets and vendor performance
- Strong analytical, reporting, negotiation and stakeholder management skills
- Advanced Excel and experience with collection systems such as Excalibur/Cheetah advantageous
- Experience in a banking, retail credit or financial services environment advantageous
- Manage and oversee a portfolio of outsourced delinquent accounts
- Drive EDC performance against recovery targets, KPIs and SLAs
- Build and manage strong relationships with external collection agencies
- Analyse portfolio performance, identify trends and implement improvement strategies
- Manage escalations, queries, account allocation and portfolio balancing
- Monitor vendor compliance with NCA, Debt Collectors Act, POPIA and applicable legislation
- Conduct performance reviews, audits and ongoing vendor monitoring
- Provide management with performance reports, insights and recommendations
- Identify opportunities to improve recovery strategies, vendor efficiency and overall portfolio performance
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