Technical Applications Specialist

Key purpose:

As a Technical Applications Specialist, you'll be responsible for providing technical support to various business applications and integrations. To provide technical support for various business applications. To install new applications, upgrade existing applications and troubleshoot any problems related to applications and integrations to other systems.

Duties and responsibilities:

• Responsible for a list of supported applications from the organizations application portfolio
• Ensure that supported business applications are operationally healthy, maintained and optimized
• Ensure availability of supported applications 24/7
• Troubleshoot and test supported applications
• Responsible for the deployment of software changes for supported applications to production
• Responsible for supported applications patching and server patching
• Perform Disaster Recovery activities to restore business applications, draft data recovery documentation
• Provide operational support to business users and analysts
• Responsible for system/application configuration
• Responsible for upgrade activities of supported applications (back-ups, installation configurating, test plan and change management planning)
• Perform fault finding, diagnosing and bug fixing
• Ensure security of the system/applications and assign access based on Service Access Request (SAR)
• Operate as a technical team resource when application upgrades, major changes to applications (or where application input is required) and new systems are required
• Follow release, capacity, availability, compliance, service continuity and change management for supported business applications
• Test, implement and document the solution
• Ensure compliance with company risk policies
• Interact with key stakeholders including business application owners, application end users to ensure they receive the best service from IM

Qualifications and experience:

• IT related Bachelors Degree or Diploma
• Microsoft Certification; MCSE, A+, N+ an advantage
• ITIL foundation
• 4 - 6 years experience in Technical Applications Support
• Strong knowledge of business systems
• Understanding of the technical design and workings of the application solutions
• Technical architecture and design
• Knowledge of Infrastructure components (Network, Storage, Virtual Server Platforms, Backups)
• Knowledge of Windows Servers Operating Systems
• Knowledge of Relational Database Management
• Technical support knowledge of applications (for example, Oracle JDE, Transform, DSI Barcoding, OnBase)