Production Support Manager Job Sandton area,South Africa,IT/Tech

Job Description

A leading organisation is seeking a Production Support Manager to lead and strengthen its Production Support capability. This role is responsible for ensuring system stability across digital channels, back-office applications and line-of-business systems, while driving structured incident management and operational success.

Responsibilities:

Lead and mentor a team of Support Analysts delivering first-line production support to operations and external user groups

Establish and enforce structured Production Issue, Incident, and Problem Management processes

Proactively monitor system performance and implement effective alerting mechanisms

Coordinate rapid response to system disruptions and manage escalation processes

Serve as the communication bridge between IT and impacted stakeholders during incidents

Conduct root cause analyses and oversee corrective and preventative actions

Deliver weekly and monthly reporting on system incidents, trends and stability metrics

Collaborate with development, infrastructure and vendor teams to accelerate issue resolution

Develop and maintain knowledge base documentation to reduce recurring queries

Requirements:

Bachelor's degree in Computer Science, Information Systems or related field

5+ Years' experience in a Production Support or IT Operations leadership role

Experience working with monitoring and ticketing tools such as Jira

ITIL certification or relevant Service Management training

Strong understanding of digital platforms, enterprise applications and back-office systems

Solid knowledge of Incident, Change and Problem Management methodologies

EE Disclaimer:

All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:

If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.


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