BCP, Operational Resilience & IT Service Management Manager CXT

Description

The BCP, Operational Resilience & IT Service Management Manager is accountable for ensuring that Investec's technology and business services are stable, resilient, and able to withstand, respond to, and recover from disruptive events.

The role combines Business Continuity Management, Operational Resilience, and full IT Service Management ownership to ensure resilience is embedded into day-to-day operations.

Key Responsibilities

Business Continuity & Operational Resilience

• Own and maintain the Business Continuity Management framework across the organisation.

• Identify Important Business Services and define impact tolerances.

• Map end-to-end service dependencies including people, processes, technology, data, premises, and third parties.

• Design and execute resilience testing against severe but plausible scenarios.

• Ensure alignment between Business Continuity, Disaster Recovery, and IT resilience capabilities.

IT Service Management

• Own and operate the IT Service Management framework aligned to ITIL best practice.

• Own Incident, Major Incident, Problem, and Change Enablement processes.

• Chair Major Incident calls and ensure effective communication to stakeholders.

• Drive root cause analysis and ensure lessons learned are embedded into service improvements.

• Own service performance management including SLAs, OLAs, and service health metrics.

Governance, Risk & Regulatory

• Ensure compliance with relevant regulatory and industry standards including FCA/PRA Operational Resilience, DORA, and ISO 22301.

• Provide regular reporting to senior management on service stability and resilience posture.

• Support internal and external audits and regulatory reviews.

Stakeholder Management

• Partner closely with Technology, Operations, Risk, Compliance, and Third-Party Management teams.

• Provide guidance, training, and awareness to embed resilience and ITSM best practices.

Skills & Experience

• Proven experience in Business Continuity, Operational Resilience, and IT Service Management.

• Strong experience running Major Incidents in complex environments.

• Excellent stakeholder management and communication skills.

Qualifications (Desirable)

• ITIL certification.

• AZ900.

• Experience in a regulated financial services environment.

Investec Culture

At Investec we look for intelligent, energetic people filled with passion, integrity and curiosity. We value individuals who in turn value our culture that is, a flexible attitude comfortable to live with ambiguity and willing to challenge the status quo. Diversity, talent and leadership are respected in pursuit of the growth of our business.

People who can manage themselves and build strong relationships in order to get things done, will perform in out of the ordinary ways in our environment.

We are committed to diversity and inclusion when recruiting internally and externally.