IT Operations Manager

Responsibilities

• Managing incidents and that they are logged and resolved
• Managing projects and producing reports
• Support problem and incident management processes
• Manage and plan data centre and related applications
• Manage and plan for business continuity
• Maintain third‑party, internal customer and service level agreements
• Ensure that all service level agreements are adhered to
• Assess security, governance and policies against prescribed frameworks
• Manage ICT assets and infrastructure
• Provide regular management reports
• Manage ICT support team and provide team members with clear performance standards

Masters NQF 9 or higher

What will give you an advantage: TOGAF, COBIT, CGEIT, CISA, CISM, CISSP