ZOHO Platform AND Systems Specialist: AQMS FTC

Role Overview

The Independent Institute of Education (IIE) is a registered private higher education provider and a wholly owned subsidiary of ADvTECH Ltd, listed on the JSE. The IIE’s Academic Centre of Excellence is excited to invite applications for the role of ZOHO Platform and Systems Specialist based at the IIE’s head office in Sandton, to help drive the implementation of our AQMS across our tertiary education brands.

The AQMS is a strategic institutional initiative designed to strengthen how academic quality, oversight, and governance processes are structured and managed. It introduces clearer workflows, improved visibility, and stronger accountability across key academic functions.

The Platform & Systems Specialist is responsible for configuring, customising, and securing the digital platform that underpins AQMS governance processes, ensuring system configuration aligns with business requirements, role‑based governance models, and institutional data integrity standards. The role operates within a structured, governance‑driven environment and requires disciplined configuration capability, strong automation skills, and robust documentation practices.

• Configure custom modules, fields, layouts, and workflows within the platform.
• Implement structured approval hierarchies and governance workflows.
• Align system design to approved business requirements and process models.

• Develop and maintain custom functions and automation scripts.
• Design automation rules to support compliance checkpoints and workflow integrity.
• Ensure automation logic is stable, scalable, and well‑documented.

• Design and implement enterprise‑grade role‑based access controls.
• Configure profiles, roles, data sharing rules, and permission hierarchies.
• Ensure appropriate segregation of duties and data protection standards.

• Support structured data migration and import activities.
• Design validation logic to maintain data quality and integrity.
• Perform data verification and reconciliation activities.

• Maintain structured configuration documentation.
• Support User Acceptance Testing and structured defect resolution.
• Operate within defined change control and release management processes.

• Minimum 3 years hands‑on experience configuring Zoho CRM or Zoho One environments.
• Proven experience developing automation using Zoho Creator/Flow or similar.
• Experience configuring modules, workflows, validation rules, and approval processes within Zoho CRM and CRM Plus environments.
• Experience designing role‑based permissions, profiles, and data sharing rules.
• Experience implementing workflow automation and governance processes.
• Experience supporting data migration, structured data imports, and data validation.

• Experience working with Zoho ecosystem tools such as Zoho Flow, Zoho Analytics, or Zoho Creator.
• Experience working with REST APIs or system integrations.
• Exposure to web technologies such as JavaScript, HTML or CSS for integration scenarios.
• Experience working within regulated or governance‑driven environments.

Applicants should clearly reflect in their CV:

• Scope and scale of Zoho environments managed.
• Examples of automation complexity implemented.
• Experience with permission architecture.
• Examples of data migration or validation work.

Bachelor’s degree (NQF Level
7) in Information Systems, Computer Science, Software Development, or Information Technology.

• Zoho certification.
• Formal training in secure system configuration or access control models.
• Exposure to governance or compliance‑driven system environments.

• Structured and disciplined configuration practices.
• Comfort operating within defined governance and change control frameworks.
• Strong collaboration capability with business analysts and data specialists.
• Attention to detail and documentation integrity.
• Ability to operate effectively within cross‑functional delivery environments.

• Stability and…