Technical Operations Lead

• Drive technology operations transformation for the Chief Information Officer:
  Digital & AI
• Establish the target operating model, improvement roadmap, governance routines and operational metrics
• Lead transformation of internal technology operations through end-to-end flow visibility and measurable improvement
• Improve cycle time, throughput and work ageing while reducing failure demand and operational friction
• Automate repeatable work using RPA, workflow and task-automation technologies
• Define the internal operations strategy and target operating model for process management and intelligent automation
• Prioritise processes constraining delivery throughput, colleague productivity, service quality or control effectiveness
• Create sequenced improvement roadmaps, investment cases and quarterly outcomes
• Establish definitions and instrumentation for lead time, cycle time, throughput, WIP, queue time, ageing and rework
• Create executive and operational views exposing bottlenecks, trends, service-level risks and improvement opportunities
• Lead value-stream and process diagnostics to remove delays, unnecessary approvals, duplication and hand-offs
• Turn operational insight into owned corrective actions and measurable benefits through governance routines
• Build and govern an automation opportunity funnel based on value, feasibility, risk, stability and total cost of ownership
• Oversee automation adoption, controls, exception handling, monitoring and ongoing support
• Track benefits after implementation and retire automations that no longer provide sufficient value or assurance
• Own portfolio, finances, suppliers and talent while partnering with Risk, Compliance, Cyber Security, Architecture and Finance
• Measure success through cycle-time reduction, improved throughput, fewer manual touchpoints, realised capacity, control effectiveness and adoption
• Report to the Chief Information Officer:
  Digital & AI

• Senior experience in operations, process transformation or intelligent automation
• Exposure to Lean, Six Sigma, process mining, workflow or RPA
• Relevant degree required
• Bachelor's Degree in Information Technology
• Mandatory Power BI certification
• Ability to lead multidisciplinary teams across operational excellence, process analysis, automation delivery and performance insight
• Ability to own portfolios, finances, suppliers and talent
• Ability to partner with Risk, Compliance, Cyber Security, Architecture and Finance

Demonstrates expertise in operations transformation, process management, and intelligent automation, with a strong focus on measurable improvements in cycle time, throughput, and service quality. Proficient in leading multidisciplinary teams and managing portfolios while ensuring compliance and risk management.

• Operations Transformation
• Intelligent Automation
• Lean Methodology
• Six Sigma
• Power BI Certification

• Process Management
• Workflow Automation
• RPA
• Process Mining
• Performance Insight
• Operational Metrics
• Value-Stream Mapping
• Governance Routines
• Cycle Time Reduction
• Throughput Improvement

• Leadership
• Collaboration
• Analytical Thinking
• Problem Solving
• Communication

• Power BI Certification

• Operational Excellence
• Risk Management
• Compliance
• Cyber Security
• Portfolio Management

• Power BI
• Automation Technologies
• Task Automation Tools
• Workflow Tools
• Process Analysis Tools