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AWS Support Engineer
Job in
Sandton, 2172, South Africa
Listed on 2026-09-09
Listing for:
Boardroom Appointments
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
- Bachelors degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology or related
- Experience in dealing with customers during problem resolution and operating efficiently under pressure
- Understanding of distributed and service-oriented architectures
- Understanding of TCP/IP networking and troubleshooting
- Proficiency with MS Office, SQL and Cloud Watch
- Triaging emergent issues using a ticketing system
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues
- Providing updates on the overall health of company functions
- Working with cross-functional teams both internal and external
- Following standard procedures for proper escalation of unresolved issues to the appropriate teams
- Adhering to SLAs for specific issues with respect to the severity of the issue
- Providing prompt and accurate feedback to customers and stakeholders
- Documenting knowledge and learnings for the benefit of colleagues and business continuity
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