Junior Application Support Specialist

Purpose Of Position

As a Junior Application Support Specialist, you will be an integral part of our Service Delivery team, helping ensure exceptional customer experiences through timely, professional, and effective application support. Reporting to the Service Manager, you will investigate, troubleshoot and resolve customer support requests while contributing to SLA compliance, customer satisfaction and operational excellence. This role offers an excellent opportunity to develop technical, analytical and customer service skills while supporting mission-critical supply chain applications used by leading organisations.

Career index:
Junior Application Support Specialist. Posted on July 31, 2026. Strategic Business Unit:
Helpdesk.

Job Title:

Junior Application Support Specialist. Job Type: Permanent. Report to:
Service Manager.

• Support customers using problem-solving, software skills, and support teams
• Investigation, prioritise and resolve support tickets
• Escalate incidents where required
• Maintain SLA commitments
• Assist with customer training
• Support after-hours standby rotation
• Work closely with Developers, Testers and Account Managers
• Deliver exceptional customer service

• SQL knowledge
• Problem solving
• IT systems knowledge
• Excellent verbal and written communication skills
• Ticketing systems experience
• Team Viewer and WinSCP experience

• Customer-experience mindset.
• Strong teamwork capability.
• Calm under pressure.
• High attention to detail.
• Self-motivated.
• Passion for continuous improvement.

Customer support experience is essential.

Basic IT Certification or 2 years of verifiable experience

Work closely with customers, the Service Manager, Account Managers, Developers and Testers to ensure successful resolution of issues and service excellence