Business Consultant, IT Business Analyst

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Santam's Business Solutions has a position available for a Business Consultant within the Business Integration team, supporting Commercial Lines, based in Sandton.

This position calls for a high-calibre individual whose responsibilities will include:

• System testing of Commercial policy enhancements and new developments across internal and external systems.
• Processing of system changes on Santam administration systems.
• Handling user queries relating to system issues or product information.
• Logging IT change requests from the Business on administration systems and other business tools
• Management, alignment, and upkeep of Commercial Lines on external systems (e.g., rating tables, excess tables, postal codes, business rules), including internal and outsourced system testing, sign-off, and rollout.
• General administrative duties and involvement in projects, where required.

• Results-oriented, deadline-driven, and self-motivated
• Data-driven with strong analytical thinking
• Ability to work independently and under pressure
• Strong analytical and problem-solving skills
• Good verbal and written communication skills
• Skilled in information gathering
• Planning and organising ability
• Basic project management capability
• Strong writing and reporting skills
• Ability to follow instructions and procedures
• Ability to adhere to principles and values
• Innovative thinking ability
• Previous systems analysis and testing experience (advantageous)

• Working knowledge of MS Word and Excel, Confluence, Jira
• Knowledge of external third-party short-term insurance systems

• Delivering results and meeting customer expectations
• Relating and networking
• Analysing
• Achieving personal work goals and objectives

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.