AWS Service Manager
Job in
Sandton, 2172, South Africa
Listed on 2026-10-15
Listing for:
Earned Africa
Full Time
position Listed on 2026-10-15
Job specializations:
-
IT/Tech
IT Support, Cloud Computing: Infrastructure & Operations, IT Project Manager, AWS
Job Description & How to Apply Below
This role puts you in charge of AWS support and operations for a fast-moving technology business. Production never sleeps, and neither does the pressure when it goes down.
- Own availability, performance and resilience across AWS-hosted platforms
- Lead major incident response, from restoration through to root cause and prevention
- Deliver against SLAs and report the numbers to executives
- Build and lead a cloud support team, working with Engineering, Dev Ops and Security
- Hold AWS and third-party vendors to their commitments
- Drive automation and cost optimisation to cut manual work and recurring incidents
- Be the escalation point when it matters most, with occasional after-hours standby
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
- AWS Certified Solutions Architect – Associate or Professional (Required)
- AWS Certified Sys Ops Administrator – Associate (Preferred)
- ITIL v4 Foundation (Required)
- ITIL Managing Professional or ITIL Strategic Leader (Advantageous)
- Minimum 8 years' experience in IT Service Management, Cloud Operations, or Infrastructure Support.
- Minimum 5 years' experience managing AWS Cloud environments in a production or managed services environment.
- Minimum 5 years' experience leading technical support, cloud operations, or service delivery teams.
- Proven experience managing Major Incidents, Problem Management, Change Management, and Service Delivery in accordance with ITIL best practices.
- Experience with AWS services including Lambda, API Gateway, Cloud Watch, IAM, S3, DynamoDB, Event Bridge, ECS/EC2, Cloud Formation, Systems Manager, and Secrets Manager.
- Experience implementing cloud monitoring, operational governance, security, automation, and continuous service improvement initiatives.
- Proven ability to engage with executive stakeholders, manage cross-functional teams, and deliver high levels of customer satisfaction within a fast-paced technology environment.
- Ability to work on-site in Sandton, manage responsibilities independently, and adapt to a fast-paced, evolving environment.
- Proven Record in Risk, Governance and Compliance (internal & regulatory)
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