Technical Support Specialist

Our client is seeking a highly skilled and motivated Technical Support Specialist to join their innovative team in Sandton, Gauteng . This hybrid role requires an individual with a strong technical aptitude and a passion for resolving complex issues for our valued customers. You will be at the forefront of providing exceptional support, diagnosing problems, and delivering effective solutions across a range of our client's products and services.

The ideal candidate is a proactive problem-solver, an excellent communicator, and adept at working both independently and collaboratively. This position offers a blend of remote flexibility and in-office collaboration, making it an ideal opportunity for those seeking a dynamic and engaging career.

• Provide Tier 2 and Tier 3 technical support to customers via phone, email, and remote access tools.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Escalate complex technical problems to engineering or development teams as needed.
• Document all technical issues, troubleshooting steps, and resolutions accurately in the ticketing system.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Assist in the testing and deployment of new software and hardware solutions.
• Educate customers on product features and best practices to prevent future issues.
• Collaborate with the sales and implementation teams to ensure smooth onboarding of new clients.
• Participate in team meetings, contributing to service improvement initiatives.

• Proven experience as a Technical Support Specialist or in a similar IT support role.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience with hardware troubleshooting and diagnostics.
• Proficiency in using remote support tools and ticketing systems (e.g., Jira Service Management, Zendesk).
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Ability to work effectively in a hybrid model, managing time between remote and in-office responsibilities in Sandton.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly desirable.
• A proactive approach to learning new technologies and staying updated with industry trends.

• competitive salary
• performance-based incentives
• medical and dental insurance
• a provident fund
• generous leave allowances

Employees benefit from a collaborative and innovative work environment, with ample opportunities for professional development, training, and career advancement.

The hybrid work model provides flexibility, allowing for a better work-life balance.

Join our client in Sandton and become part of a team that is committed to technological excellence and customer satisfaction.