Dealer Principle Luxury Line

Job Function:

Manage a business that continually creates value for all stakeholders through the collective efforts of skilled, motivated and productive employees.

Job Responsibilities:

• Develop a dealership strategy for new and repeat business Understand, implement and communicate dealer agreement and obtain clean audit from manufacturer Visit different dealers to determine best practice.

• Develop an integrated dealership SWOT analysis.

• Create a shared vision and mission to give purpose to the dealership.

• Define values to guide the dealership’s operations.

• Formulate objectives and strategies for the dealership to satisfy the needs of the stakeholders.

• Develop an integrated dealership marketing /business strategy and plan.

• Ensure each department implements its marketing / business plan.

• Ensure the Management Information System is used to its optimum for marketing and customer retention Implement these plans and measure performance.

• Manage dealership financial performance.

• Prepare a standard organisational dealership budget.

• Set dealership performance targets Measure actual dealership performance against targets and compare to APLs.

• Take the appropriate corrective action.

• Understand and quantify the impact of incentive programmes of the manufacturer.

• Manage financial risk and inventory security.

• Ensure that company's risk management procedures are applied in each department.

• Ensure that parts and vehicle stock counts are completed.

• Ensure warranty claims are controlled and monitored.

• Ensure that departmental debtors are managed Manage departmental processes to satisfy customer needs.

• Ensure that the selling processes in each department are clearly communicated and used by people.

• Ensure that the procurement processes in each department are clearly communicated and used by people.

• Ensure that the customer order entry and sales administration processes for each department are clearly communicated and used by people.

• Ensure the financial administration processes are clearly communicated to and used by people.

• Develop performance standards for each of the departmental processes, to ensure they deliver value to customers and shareholders & are communicated to people.

• Measure the performance of the processes to ensure they are producing results for customers and shareholders and are communicated to people.

• Ensure that process-related work is correctly allocated to people to satisfy the needs of their customers and the dealership.

• Ensure the availability of parts and vehicle inventory to meet customer needs.

• Ensure the quality of products delivered by each department meets the standards of the franchise.

• Develop a culture of process analysis and ‘continuous improvement’ in each department.

• Ensure each department applies the organisational and manufacturer policies and procedures Manage the vehicle and parts inventory resource.

• Ensure that plans are made for longer term vehicle and parts stock requirements.

• Ensure understanding of floor plan.

• Ensure used car stock profile policy is implemented.

• Use trade app system effectively.

• Ensure parts and vehicle managers produce sales forecasts for their departments.

• Ensure daily parts and vehicle stock reviews are completed.

• Ensure the parts and vehicle stock controllers place orders using the correct organisational and franchise procedures.

• Ensure that parts and vehicles are correctly received into stock.

• Ensure that sales forecasts are updated correctly.

• Establish a list of reliable used vehicle suppliers.

• Establish a list of reliable parts suppliers.

• Establish a list of reliable trade dealers.

• Ensure that monthly stock profiles are completed for vehicles and parts.

• Manage dealership physical resources.

• Ensure all departmental tools and equipment conforms to, and is maintained to the franchise requirements.

• Ensure the technical information used by each department is kept up to date and available to all people .

• Ensure an adequate number of workdays, parking bays and departmental space is available.

• Implement organisational OHS Act requirements in each department.

• Implement franchise and organisational…