Lead UX Researcher

Our client, a pioneering fintech company located in the vibrant business district of Sandton, Gauteng, ZA
, is seeking an experienced and visionary Lead UX Researcher
. This pivotal role involves leading user research initiatives to deeply understand user needs, behaviors, and motivations, translating these insights into actionable recommendations that drive product strategy and design excellence. You will be instrumental in shaping the user experience of our innovative financial platforms, ensuring they are intuitive, accessible, and meet the evolving demands of our diverse customer base. The ideal candidate possesses a strong command of various research methodologies, exceptional analytical skills, and the ability to influence cross-functional teams, including product, design, and engineering.

This hybrid role allows for a blend of in-office collaboration and remote flexibility, based within our modern Sandton headquarters. We are committed to fostering a culture of empathy and user advocacy, making this a fantastic opportunity for a passionate researcher looking to make a significant impact.

• Lead the planning, execution, and analysis of user research studies, including generative and evaluative methods (e.g., interviews, surveys, usability testing, card sorting).
• Define research objectives and methodologies aligned with product strategy and business goals.
• Synthesize research findings into compelling insights and actionable recommendations for product, design, and engineering teams.
• Advocate for user needs and champion a user-centered approach throughout the product development lifecycle.
• Mentor and guide junior UX researchers, fostering their professional growth.
• Collaborate with product managers and designers to identify key research questions and areas of exploration.
• Develop and maintain a research repository of insights and findings.
• Present research findings to stakeholders at all levels of the organization.
• Stay current with the latest trends and best practices in UX research and related fields.

• Extensive experience (5+ years) in UX research, with a proven track record of leading research initiatives and influencing product decisions.
• Master’s degree or PhD in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field, or equivalent practical experience.
• Deep understanding of qualitative and quantitative research methodologies and their appropriate application.
• Proficiency with research tools and platforms (e.g., , Qualtrics, survey tools).
• Excellent analytical, synthesis, and problem-solving skills.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence stakeholders.
• Experience leading and mentoring research teams is highly desirable.
• Familiarity with the fintech industry is a plus.
• Located in or willing to work a hybrid model from Sandton, Gauteng, ZA
  .

• Our client offers a highly competitive salary, comprehensive health insurance, generous retirement contributions, and performance-based bonuses.
• Employees have access to a state-of-the-art office in Sandton and can enjoy professional development opportunities, including conference attendance and specialized training.
• The hybrid work model provides flexibility, while regular team events foster a strong sense of community.
• We value work-life balance and offer ample paid time off.
• Join a dynamic team at the forefront of financial technology, where your research expertise will directly shape the future of our products.