Strategic Account Manager

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Strategic Account Manager

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Discovery Green is Discovery's renewable energy platform for businesses that makes it simple and affordable for businesses to run on renewable energy. By bringing together scale, the best expertise, actuarial modelling and sophisticated systems, our renewable energy platform can help businesses meet their decarbonisation goals and decrease funds spent on electricity. Discovery Green recently launched Ampli Energy, a joint initiative between Discovery Green and Sasol to further unlock access to renewable energy for businesses that need it most - from mid-sized corporates and SMMEs to NGOs, that have historically been excluded from South Africa's energy market due to their size.

Ampli Energy pays businesses to switch to renewable energy, depositing monthly cashback directly into business bank accounts. No fees. No risks. No hassles. Just monthly cashback for going green.

The Strategic Account Manager will own the growth, development and strategic success of a portfolio of high-value customer relationships following onboarding by New Business. The role is responsible for increasing customer lifetime value through executive engagement, stakeholder management, strategic account planning, proactive customer servicing, expansion opportunity identification and customer advocacy.

The successful candidate will act as a trusted Discovery Green advisor, helping customers navigate ongoing energy strategy, decarbonisation priorities and long-term business objectives, while identifying opportunities to deepen commercial value within existing relationships. The candidate will support with operational servicing, maintaining purposeful touchpoints, building and nurturing trusted client relationships, understanding evolving needs, and ensuring that requests and commitments are addressed timeously through coordinated internal follow-through.

• Own a portfolio of strategic customer accounts and develop and maintain annual account plans.
• Build multi-year customer growth strategies and drive retention and expansion objectives.
• Conduct quarterly business reviews and ensure appropriate executive visibility across strategic accounts.
• Build trusted relationships across executive, sustainability, procurement, finance, operational and energy-management stakeholders.
• Develop stakeholder maps and maintain a clear understanding of customer decision-making dynamics, ensuring engagement is not dependent on a single relationship.
• Maintain proactive, structured and well-planned customer touchpoints throughout the relationship lifecycle.
• Build and…