Tech Lead Engineer - Client & Comms Management Platform

Role overview

The CCM platform supports the UK Bank's client-facing communication capabilities, enabling internal consumers and systems to deliver SMS, voice messages, emails, OTPs, statements and branded client correspondence across key client journeys. The platform exists to provide a secure, scalable and governed communication capability underpinned by availability, reliability, performance and jurisdictional governance.
The Technical Lead will provide hands-on engineering leadership across the CCM estate, helping the team deliver reliable platform services, modernise legacy capability, improve engineering quality, strengthen operational maturity and support future platform growth.

Key responsibilities

• Provide technical leadership to the CCM engineering squad, guiding solution design, implementation decisions and engineering standards. This aligned with the divisional head of engineering.
• Lead the design and delivery of secure, scalable and supportable services across APIs, integrations, messaging, email, document generation and platform capabilities.
• Work with the Platform Lead, Product Owner, engineers, analysts, architects, Info Sec and stakeholders to translate business needs into robust technical solutions.
• Support modernisation of the CCM estate, including reducing legacy/on-premise risk, improving resilience and moving towards cloud-native and sustainable ‘platform as product' patterns.
• Drive good engineering practices across Dev Ops, automated testing, peer review, observability, documentation, secure coding and operational readiness.
• Support and coach the BAU/support operating model, including service management, triage, recovery readiness and application support practices.
• Mentor engineers through design reviews, code reviews, coaching, pairing and knowledge sharing.
• Help identify and manage technical debt, platform risks, resilience gaps and opportunities to simplify the estate.
• Contribute to technical recruitment by helping assess engineering capability and cultural fit.

Required experience and capability

• Strong hands-on software engineering experience, preferably in C#, .NET / .NET Core.
• Experience building and supporting cloud-based API services, preferably using Azure.
• Good understanding of API design, integration patterns, distributed systems and secure service development.
• Experience with Azure Dev Ops, CI/CD pipelines and Dev Ops practices across cloud and on-prem environments.
• Ability to design secure, scalable, testable and supportable applications.
• Experience with production systems, including monitoring, incident management, operational support and resilience improvement.
• Comfortable working with architects, Info Sec, analysts, product owners and non-technical stakeholders.
• Experience modernising legacy systems or moving towards cloud-native / hybrid-cloud patterns would be advantageous.
• Exposure to messaging, email, push notification, OTP, document generation or communication platforms would be beneficial.

Personal attributes

• Takes ownership, looks at the bigger picture and leads through influence, collaboration and technical credibility.
• Communicates clearly with both technical and non-technical stakeholders and makes pragmatic, well-reasoned engineering decisions.
• Balances delivery needs with long-term platform healthand cares about secure, resilient, observable and maintainable software.
• Is curious about modern engineering, cloud technology, communication platforms and responsible use of AI in the SDLC.
• Builds trust, shares knowledge and helps raise the technical capability of the team.

Success in this role looks like

CCM has a clear technical direction and consistent engineering standards; engineers are better supported and aligned; platform risks, technical debt and resilience gaps are visible and actively reduced; CCM platform and services become easier for internal consumers to integrate with and use; and modernisation progresses while maintaining stability of existing client communication journeys.

Investec culture fit

At Investec, we value people who are intelligent, energetic, curious, collaborative and comfortable working with ambiguity. This role needs someone who can challenge the status quo constructively, build strong relationships, manage themselves well and help deliver technology that supports meaningful client and business outcomes.

Investec Culture

At Investec we look for intelligent, energetic people filled with passion, integrity and curiosity. We value individuals who in turn value our culture that is, a flexible attitude comfortable to live with ambiguity and willing to challenge the status quo. Diversity, talent and leadership are respected in pursuit of the growth of our business. People who can manage themselves and build strong relationships in order to get things done, will perform in out of the ordinary ways in our environment.