Reception​/Clerical Support Specialist

Reception/Clerical Support Specialist: FT

Join Firelands Health’s team as a Reception/Clerical Support Specialist. This full‑time position offers an attractive compensation package and a supportive work environment.

• Award‑Winning:
  Named among the top 10% in the nation for Patient Safety Excellence, among America’s 100 Best Orthopedic Surgery and 100 Best Spine Surgery.
• Employee‑Centric:
  Competitive pay, excellent benefits, tuition assistance, retirement plan matching, recognition program, local discounts.
• Stability:
  Operating in Erie and surrounding counties since 1876.
• Lifestyle:
  Sandusky, Ohio, offers coastal small‑town charm and lakeside living.
• Work/Life Support:
  Resources to balance your personal life while advancing your career.

• Retention Bonus: $1,000!
• Position:
  Reception/Clerical Support Specialist – Full Time, Entry Level.
• Location:
  
  Fremont, OH.
• Pay Range: $50,000–$55,000.

• Provide clerical services under the supervision of the Site Director, such as answering and triaging phone calls, gathering data, coordinating clinician schedules and patient appointments, and managing patient flow at check‑in, check‑out, and in the waiting room.
• Support direct service staff and management with clerical duties relevant to patient care, ensuring clinician time is devoted primarily to patient care.
• Maintain professional use of the Electronic Medical Record (EMR) and related software.
• Promote patient engagement by conveying a welcoming, non‑judgmental, positive demeanor, and keep patients informed of delays.
• Perform revenue‑support tasks: timely accurate documentation of patient demographics and insurance information.
• Manage clerical duties (letters, referrals, faxes, etc.) on behalf of clinicians.
• Engage in cross‑training to sustain front office operations in the absence of staff.
• Assist with filing/scanning of client materials, preparation of QA and other reports, and ensure files are correctly scanned into the EMR.

• High school diploma or equivalent.
• Typing speed of at least 40 words per minute.
• Positive representation of the Medical Center, handling sensitive inquiries.
• Organizational skills: file alphabetically and numerically.

Entry Level

Full‑time

Administrative – Hospitals and Health Care