Lead Medical Support Assistant

VA Careers - Lead Medical Support Assistant

Monitors the Cancelled Appointments and Consult Management initiative (CACMI) for cancelled/no show appointments.

Monitors and creates work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

Assures coverage of all areas of responsibility.

Conducts ongoing reviews to ensure quality of work.

Ensures accurate and timely scheduling of appointments.

Provides guidance to staff members to include changes in policies and procedures.

Distributes and balances workload.

Creates and maintains employee work schedules.

Orients and provides on-the-job training for new and current employees.

Ensures all training requirements are met.

Organizes the work structure of his/her assigned areas.

Act as liaison between MSA and staff in order to resolve day to day conflicts.

Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments.

Reports backlogs, difficulties in meeting deadlines, staff conflicts, or difficulty in securing information from clinicians or the record.

Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills.

Work Schedule:

Full-time, Monday-Friday: 8:00 AM - 4:30 PM. Telework:
Not available. Remote:
This is not a remote position. Functional Statement #: 91465-A. Relocation/Recruitment

Incentives:

Not Authorized. Permanent Change of Station (PCS):
Not Authorized. Financial Disclosure Report:
Not required.