Lead Medical Support Assistant

The VA Northeast Ohio Healthcare System is recruiting for a Lead Medical Support Assistant, located at the Sandusky VA Clinic within Community Outpatient Service. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. Responsible for daily workload assessments, assigning work, assuring proper staffing coverage, and determining training needs of MSAs to provide support across interdisciplinary settings.

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
• Experience and Education.
  (1)
  Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
  OR,
  (2)
  Education. One year above high school;
  OR,
  (3)
  Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

GS-7
Experience. One year of experience equivalent to the [GS-6] grade level. Examples of specialized experience include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring a patient scheduling electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; verifying and updating demographics and insurance information; processing emergency and non-emergency transfers to other hospitals;

performing basic eligibility, establishing clinic profiles, co-pays and preauthorization requirements for specific coverage; working collaboratively in an interdisciplinary coordinated care delivery model such as Patient Aligned Care Team (PACT) or other specialty care setting where the PACT model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.; coordinating with the patient care team to review the clinical utilization by using various reports;

ensuring clinical setup is closely monitored to effectively support the needs of the clinic, and make necessary adjustments; developing effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies; participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs;

may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.

Candidates must demonstrate [all of] the KSAs below:

• i. [Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
  ii. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.]
• [iii.] Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• iv. Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff].
• [v.] Ability to provide staff development and training.
• vi.] Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

1+ year as an Advanced Medical Support Assistant

VA HANDBOOK 5005/117 August 1, 2019 PART II APPENDIX G45

The work of this position is primarily sedentary working closely with others or alone. There may be some walking, standing, bending, kneeling, carrying of light items under 15 pounds,…