IT Help Desk

Family Health Services is a Federally Qualified Health Center (FQHC) that provides quality, affordable primary care, dental, and behavioral health services. Our "high touch, high tech" clinics offer unique patient focused care to anyone in the community, regardless of their ability to pay. We are rapidly growing in Sandusky, Ohio at our two locations as well as in Norwalk, Ohio and surrounding areas.

We also offer behavioral health and primary care at several local schools in hopes of eliminating barriers to those needing services.

We are looking for an IT Analyst that will support the IT and EHR Administrators by providing Tier-1 IT support and assisting with daily IT operations to ensure seamless organizational functionality. This role serves as the initial point of contact for IT-related requests, troubleshooting of hardware and software issues, and maintaining accurate documentation. The IT Analyst will also provide training to staff, manage IT assets, and assist with technical projects.

Success in this role requires technical proficiency, strong communication skills, and the ability to work independently or within a team to minimize operational disruptions and align IT processes with organizational goals.

• Serve as the initial point of contact for IT-related requests and incidents.
• Provide Tier-1 support for FHS Staff, including installation, maintenance, relocation, and replacement of IT hardware, software, and related components.
• Escalate complex problems and track resolution progress.
• Ensure proper documentation for all IT requests and troubleshooting within the IT ticketing system.
• Provide instruction and training for onboarding and existing staff regarding new and updated technologies.
• Communicate with vendors as an agent of FHS to resolve technical issues.
• Generate and maintain IT documentation and progress reports.
• Maintain asset records and assist with the evaluation of new hardware and software.
• Provide backup support for the IT and ECW Administrators and assist with projects as necessary.
• Ensure IT work is scheduled to be completed to minimize operational disruptions.
• Ensure IT operations align with organizational goals and compliance standards.

An associate's degree in a related field or two years of relevant experience.

An associate's degree in technical field, five years of relevant experience, familiarity of IT services in a health care setting and HIPAA regulations. Experience with EMR applications such as eClinical Works.

FHS is committed to equal employment opportunity.

To apply, please provide your resume to Human Resources Specialist, Madison Keesee.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Information Technology

Industries: IT Services and IT Consulting