Area Manager, Operations

Overview

Area Manager, Housing Operations at Cedar Point Amusement Park is a full-time, year-round position. The role involves direct oversight of Resident Services, Housekeeping, and Grounds & Facilities teams, including training, development, recruiting, payroll, and budgeting.

Responsibilities include supervising campus work‑order and maintenance program, overseeing the Associate Recreation Center, and managing day‑to‑day operations of a campus with 2,900 beds across 10 buildings.

Job Status/Type: Full-time, year-round

Position Level: Entry/Mid-Level

Shift/Schedule Requirements: Ability to work various shifts and days, including nights, weekends, and holidays.

Seniority level: Mid‑Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Entertainment Providers

• Manages, coordinates, and oversees the hiring, training, and motivation of the Resident Services, Housekeeping, and Grounds & Facilities teams by coaching and counseling associates.
• Directs the opening and closing of all Associate Housing facilities throughout the operating seasons.
• Serves as a liaison between peers and the Maintenance division for follow‑up on daily work orders and emergency repairs, ensuring timely completion within the campus management software.
• Promotes and ensures a high level of cleanliness in public and behind‑the‑scenes areas of Associate Housing.
• Tracks inventory of furniture and products; ensures company asset protection policies are followed.
• Serves as a liaison between Human Resources, Safety, Security, and other divisions/departments in handling residents who violate company policies, federal, state, or provincial laws and regulations.
• Responds to resident complaints within established parameters and works to resolve them satisfactorily.
• Evaluates, refines, and recommends departmental procedures to promote effective and cost‑efficient management of all Associate Housing facilities.
• Participates in weekly Housing Supervisor‑On‑Call program.

• 3 weeks paid PTO which increases with seniority (6 sick days, 8 paid holidays).
• Several medical coverage options to fit your needs best.
• 401(k) match.
• FREE entry to all our parks and water parks.

• Complimentary tickets for friends and family.
• Discounts on food and park merchandise.
• Full‑time and part‑time employee events and gatherings.

• Bachelor's Degree in Hospitality, Business Administration, or related field required.
• Advanced MS Office skills, including building and creating Excel spreadsheets and writing formulas.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods.
• 3‑5 years related experience in a supervisory role required.
• Strong problem‑solving, critical thinking, and analytical skills.
• Strong verbal, written, and presentation skills.
• Highly organized, collaborative team player, and detail oriented.
• Must be at least 18 years of age.
• Proficiency with Microsoft Word and Excel.
• Ability to utilize Microsoft Access databases.
• Ability to maintain highly confidential human resources work.
• Must pass a mandatory (or random) drug test, per company policy, unless prohibited by law.
• Must pass a background check, which may include credit, criminal, DMV, previous employment, education, and personal references, per company policy, unless prohibited by law.

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