Area Manager, Operations

Job Overview

The Area Manager, Associate Housing Operations is responsible for direct oversight of Resident Services, Housekeeping, and Grounds & Facilities Teams, including training, development, recruiting, payroll, and budgeting. The role also oversees campus work‑order and maintenance program, the Associate Recreation Center, and day‑to‑day operations of the campus, which includes 2,900 beds across 10 buildings.

Job Status/Type: Full‑time, year‑round

Position Level: Entry/Mid‑Level

Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends, and holiday periods to meet business needs.

• Manage, coordinate, and oversee the hiring, training, and motivation of the Resident Services, Housekeeping, and Grounds & Facilities Teams by coaching and counseling associates.
• Direct the opening and closing of all Associate Housing facilities throughout the operating seasons.
• Serve as a liaison between peers and the Maintenance division for follow‑up on daily work orders and emergency repairs; ensure timely completion within the campus management software.
• Promote and ensure a high level of cleanliness is maintained in public areas and behind‑the‑scenes areas.
• Track inventory of furniture and products; ensure company asset protection policies are followed.
• Serve as a liaison between Human Resources, Safety, Security, and other divisions/departments for residents who have violated company policies or laws.
• Respond to resident complaints within established parameters and work to resolve them satisfactorily.
• Evaluate, refine, and recommend department procedures to promote effective and cost‑efficient management of all Associate Housing facilities.
• Participate in the weekly Housing Supervisor‑On‑Call program.

• 3 weeks paid PTO, increasing with seniority (6 sick days, 8 paid holidays)
• Several medical coverage options
• 401(k) match
• FREE entry to all our parks and water parks

• Complimentary tickets for friends and family
• Discounts on food and park merchandise
• Full‑time and part‑time employee events and gatherings

• Bachelor's degree in Hospitality, Business Administration, or related field required.
• Advanced MS Office skills, including building and creating Excel spreadsheets and writing formulas.
• Meet scheduling availability requirements, including nights, weekends, and holiday periods.
• 3–5 years of related supervisory experience required.
• Strong problem‑solving, critical thinking, and analytical skills.
• Strong verbal, written, and presentation skills.
• Highly organized, collaborative team player, and detail oriented.
• Must be at least 18 years of age.
• Proficiency with Microsoft Word and Excel.
• Ability to utilize Microsoft Access databases.
• Maintain the highly confidential nature of human resources work.
• Pass a mandatory (or random) drug test, per company policy, unless prohibited by law.
• Pass a background check, which may include credit, criminal, DMV, previous employment, education, and personal references, per company policy, unless prohibited by law.