Customer Service Call Handler

Customer Service Call Handler

Location:

Sandwich

Pay: £14.00 per hour

Hours:

Monday to Friday, 08:30 - 17:30

Contract:

Temporary

Start Date:

Immediate

Our client is looking for a friendly and professional Customer Service Call Handler to join their team on a temporary basis to support with a backlog of customer records and enquiries.

This role involves making outbound calls to individuals, gathering and updating information, maintaining accurate records, and ensuring a positive customer experience throughout. The successful candidate will have excellent communication skills, strong attention to detail, and a professional telephone manner.

• Make outbound calls to gather, verify, and update information.
• Speak with customers in a professional, friendly, and helpful manner.
• Confirm individual requirements and update records accordingly.
• Accurately record call outcomes, notes, and follow-up actions.
• Maintain and update information within internal databases and CRM systems.
• Handle queries and escalations of more complex issues when required.
• Provide administrative support related to customer interactions.
• Ensure all information is handled in line with data protection and confidentiality requirements.
• Work closely with colleagues to support the efficient clearance of outstanding cases.

• Previous experience in a customer service, administration, or telephone-based role.
• Excellent communication and interpersonal skills.
• A confident and professional telephone manner.
• Strong attention to detail and accurate data entry skills.
• Good IT skills, including experience using databases, CRM systems, or Microsoft Office.
• Able to manage workload effectively and work as part of a team.
• Available to start immediately.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.