Clinical Operations Manager

Clinical Operations Manager

Location:

Sandwich

Hours:

37.5 hours per week, 9am to 5pm
Salary: £40,000 per annum

We are seeking an experienced Clinical Operations Manager to lead national clinical operations and drive business growth in a patient-focused private healthcare setting. You will be responsible for strategic planning, reporting, and IT/system management to ensure operational excellence, maximise clinic capacity, and support continuous improvement across all clinical services.

Key Responsibilities

Lead the strategic planning and execution of clinical operations to meet capacity and revenue targets
Optimise clinic, doctor, and chaperone scheduling and manage clinic utilisation against patient demand
Manage the clinical booking system and ensure accurate data, reporting, and dashboards for management
Oversee stock control, clinic readiness, and operational processes
Lead the onboarding, contract management, and performance reviews of clinics, doctors, and chaperones
Ensure compliance with regulatory standards and QMS policies
Deliver training on operational processes, systems, and in-clinic procedures
Assist with complaints, incident management, and corrective actions

Person Specification

Proven experience managing clinical operations or healthcare service delivery teams
Strong strategic planning, organisational, and leadership skills
Advanced ability to work with IT systems, booking platforms, and large data sets, with clear reporting skills
Experience managing clinic capacity, utilisation, and operational KPIs
Strong stakeholder management, able to build effective relationships with clinicians and external partners
High emotional intelligence, with empathy and confidence when communicating with patients
Hands-on, solutions-focused, and driven by continuous improvement
Experience in health services or clinical operations is desirable
Willingness to travel occasionally for clinic reviews Benefits

25 days holiday plus 1 extra per year of service (up to 5 extra days)
Pension auto-enrolment with 3% company contribution
Employee Assistance Programme (EAP) for mental health and wellbeing

Applicants will only be considered if they are within a local travelling distance to Sandwich and have a full right to work in the UK.

Email: (url removed)

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

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