Clinical Operations Manager

Clinical Operations Manager

Location:

Sandwich

Hours:

37.5 hours per week, 9am to 5pm

Salary: £40,000 per annum

We are seeking an experienced Clinical Operations Manager to lead national clinical operations and drive business growth in a patient‑focused private health‑care setting. You will be responsible for strategic planning, reporting, and IT/system management to ensure operational excellence, maximise clinic capacity, and support continuous improvement across all clinical services.

• Lead the strategic planning and execution of clinical operations to meet capacity and revenue targets
• Optimise clinic, doctor, and chaperone scheduling and manage clinic utilisation against patient demand
• Manage the clinical booking system and ensure accurate data, reporting, and dashboards for management
• Oversee stock control, clinic readiness, and operational processes
• Lead the onboarding, contract management, and performance reviews of clinics, doctors, and chaperones
• Ensure compliance with regulatory standards and QMS policies
• Deliver training on operational processes, systems, and in‑clinic procedures
• Assist with complaints, incident management, and corrective actions

• Proven experience managing clinical operations or healthcare service delivery teams
• Strong strategic planning, organisational, and leadership skills
• Advanced ability to work with IT systems, booking platforms, and large data sets, with clear reporting skills
• Experience managing clinic capacity, utilisation, and operational KPIs
• Strong stakeholder management, able to build effective relationships with clinicians and external partners
• High emotional intelligence, with empathy and confidence when communicating with patients
• Hands‑on, solutions‑focused, and driven by continuous improvement
• Experience in health services or clinical operations is desirable
• Willingness to travel occasionally for clinic reviews

• 25 days holiday plus 1 extra per year of service (up to 5 extra days)
• Pension auto‑enrolment with 3% company contribution
• Employee Assistance Programme (EAP) for mental health and wellbeing

Applicants will only be considered if they are within a local travelling distance to Sandwich and have a full right to work in the UK.

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If this role isn't for you, please check our website for other roles, or send us your CV – we would still like to hear from you! You can find us on our website, Linked In, Facebook, Instagram, and x@nag recruitment.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.