Associate Team Leader

Overview

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. This role supports a single retail office during tax season with flexible part-time hours ramping up for the busy season and transitioning to full-time January through April.

Position: Associate Team Leader

Location: Sandy Springs, GA

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block.
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible schedule of 40 hours per week with flexibility based on business needs.
• High school diploma or equivalent or higher.

• Experience supervising or managing people.
• History of delivering outstanding customer experiences.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

H&R Block is committed to building a Connected Culture where trust, care, and connections are how we work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. The company is recognized globally for its workplace culture.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.