Client Support Specialist

Client Support Specialist

Join Client Support Specialist role at BOLD Integrated Payments inside Versi Tech. The face of the company improves customer experience daily.

Versi Tech innovates in hospitality tech, providing BOLD Integrated Payments and Tonic POS Software. We focus on accessible, user-friendly solutions and build lasting relationships.

Assist customers with account and product inquiries via phone and email, maintain payment processing accounts, and deliver extraordinary customer care in a fast-paced environment.

• Respond to phone and email inquiries concerning payment accounts.
• Support multiple servicing across payment processing products.
• Maintain professional handling of customer requests following a Customer‑First philosophy.
• Support customers with maintenance, transactions, and funds related inquiries.
• Troubleshoot customer problems and determine resolution.
• Adhere to all regulatory and compliance guidelines related to servicing practices.

• Customer service experience (two years+) with passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong communication.
• Proven success in a customer service environment (two years+).
• Ability to work in a fast‑paced metric driven environment with proficient multitasking and navigation in a web‑based environment.
• Experience navigating multiple servicing platforms including Salesforce, Slack, G‑Suite.
• Proven ability to manage change and continuous learning.
• Excellent written and verbal communication skills.

• Financial servicing and payment processing industry experience.
• Salesforce or similar CRM experience.
• Restaurant or retail experience.

Hours:

8:30 am – 6:30 pm with on‑call shift rotation. Pay range: $22 – $24 per hour.

• Competitive base salaries
• 401(k) program with company match
• Medical, dental, and vision insurance plans with substantial employer contribution
• Life insurance, disability benefit, and discounts on pet insurance
• FSA/HSA availability
• Employee Assistance Program, Caregiver Support Program, Adoption Assistance Program
• Career development and training opportunities
• Unlimited PTO, plus 7 major holidays

Versi Tech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility in the U.S. is required. Versi Tech, LLC will not pursue visa sponsorship for this position.