Partner Concierge Representative

The Partner Concierge Representative (PCR) role’s primary focus is to provide exceptional communication for our partners, enhance partner satisfaction, and contribute to brand loyalty by addressing inquiries, resolving issues, and ensuring a positive overall experience. Strive to exceed partner expectations, uphold company values, and contribute to a positive and partner‑centric organizational culture.

At Versi Tech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem‑solvers in action, and growth partners in spirit. Our legacy is a commitment to forward‑thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user‑friendly.

We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.

Versi Tech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit‑to‑stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.

We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow‑moving organizations.

We strive to live our values every day and, in every way, and are looking for others who feel the same way:

• We are ALL IN : committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communities.
• We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
• We DARE TO BE DIFFERENT : embracing a culture of fun and approachability, prioritizing our partners and team members first.

In this role, you’ll be responsible for ensuring partner communications are handled smoothly and professionally. This could include phone and/or email communications, as well as internal communications with the Client Support and Partner Experience departments. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast‑paced, structured environment. Call volume can range on average from 20 – 50 calls a day, with email volumes ranging from 70-90 a day.

You will report to the Manager of Client Services.

• Coverage for Partner hotline, maintaining KPI goals
• Support Customer First philosophy by ensuring professional handling of customer requests.
• Collaborate with Client Support as needed to ensure smooth communication with partners
• Input cases into Sales Force to ensure tracking and resolution
• Assist in the onboarding process of new merchants, as applicable
• Assist with new hire mentoring
• Work on and assist with assigned Projects as applicable

• Customer service experience (two years +) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer service environment (two years +).
• Ability to work in a fast‑paced metric driven environment with proficient multitasking and navigation in a web‑based environment.
• Ability to navigate multiple servicing platforms including Salesforce, Slack, G‑Suite.
• Proven ability to manage change and continuous learning.
• Excellent written and verbal communication skills.

• Easily adapt to changes and new information utilizing independent thinking and resources at hand.
• Deep understanding of internal and client‑side operational processes related to the services and products.
• Meticulous attention to detail to ensure accuracy and…