Risk & Compliance Inquiry Specialist

Bold Integrated Payments is seeking a Risk & Compliance Inquiry Specialist responsible for acting as lead when requesting information and documentation for Risk inquiries coming from our processors. This is an entry-level role with significant opportunities for growth, continual education, and career advancement.

At Versi Tech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly.

We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.

Versi Tech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.

We run on a rapidly growing and widely accepted business operating philosophy called “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations.

We strive to live our values every day and, in every way, and are looking for others who feel the same way:

• We are ALL IN : committing wholeheartedly to a single vision and focused to achieve success for ALL involved—our employees, our partners, our vendors, our communities.
• We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
• We DARE TO BE DIFFERENT: embracing a culture of fun and approachability, prioritizing our partners and team members first.

This role serves as the main point of contact for funding holds, bank account money transfer rejections, and transaction parameter exceptions that generate risk reviews for all merchants. This means you will work closely with our partners, merchants, and internal support teams to acquire accurate documentation and information to close out reviews, remove funding holds, and release funds.

You will report to the Risk & Compliance Manager, Stephanie Buckley.

• Communicate with partners to collect banking verification documentation to remove funding holds for bank account rejections
• Utilize proprietary systems to identify, monitor progress to resolution, and work with clients and vendors directly to resolve interruptions to funding
• Mitigate financial loss during fraudulent events that compromise merchant accounts
• Confirm transaction parameter exceptions and follow internal processes to resolve rejected batches
• Assist with reconciliations after funding holds to provide clarity to our clients
• Ensure compliance with and enforcement of company, processor, and card brand policies and procedures
• Educate our partners about the reasoning behind risk reviews and funding holds
• Advocate for our partners and represent their interests to third-party vendors by presenting the business or transactional information associated with risk reviews in the best possible light
• Assist with large departmental projects that come through from our partnering processors

• You are responsible for all ACH rejections, transaction exception, and funding hold case types with minimal supervision or manager involvement
• You have consistently proven that you have comprehensive understanding of all processes and aspects of your job duties

• Excellent verbal and written communication
• Proficient/excellent attention to detail
• Ability to maintain composure in high-pressure situations
• Tenacity to carry out situations to the end, especially if they require multiple…