Risk & Compliance Inquiry Specialist

Risk & Compliance Inquiry Specialist

Bold Integrated Payments (Versi Tech) is seeking a Risk & Compliance Inquiry Specialist to lead the request for information and documentation for risk inquiries arising from our processors. This entry‑level role offers growth, continual education, and career advancement.

Versi Tech’s two product lines, BOLD Integrated Payments and Tonic POS Software, provide a complete customer experience for restaurants, bars, nightclubs and other hospitality businesses. We combine innovation with user‑friendly solutions, building lasting relationships with our partners.

Serve as the main point of contact for funding holds, bank account money transfer rejections, and transaction parameter exceptions that generate risk reviews for all merchants. Work closely with partners, merchants, and internal support teams to acquire accurate documentation, close out reviews, remove funding holds, and release funds.

• Communicate with partners to collect banking verification documentation to remove funding holds for bank account rejections
• Utilize proprietary systems to identify, monitor progress to resolution, and work with clients and vendors directly to resolve interruptions to funding
• Mitigate financial loss during fraudulent events that compromise merchant accounts
• Confirm transaction parameter exceptions and follow internal processes to resolve rejected batches
• Assist with reconciliations after funding holds to provide clarity to our clients
• Ensure compliance with and enforcement of company, processor, and card brand policies and procedures
• Educate our partners about the reasoning behind risk reviews and funding holds
• Advocate for our partners and represent their interests to third‑party vendors by presenting the business or transactional information associated with risk reviews in the best possible light
• Assist with large departmental projects that come through from our partnering processors

• Responsible for all ACH rejections, transaction exceptions, and funding hold case types with minimal supervision or manager involvement
• Consistently demonstrate comprehensive understanding of all processes and aspects of your job duties

• Excellent verbal and written communication
• Proficient or excellent attention to detail
• Ability to maintain composure in high‑pressure situations
• Tenacity to carry out situations to the end, especially when multiple levels of completion are required
• Dedication to educating partners during times of high tension
• Effective time management
• Refined sense of urgency when dealing with time‑sensitive situations
• Understanding of the merchant processing industry
• Understanding of risk & compliance situations
• Proficiency in Excel workbooks
• Experience using Salesforce (preferred but not required)

8:00 am – 6:00 pm EST. Hybrid/in‑person role with expectation of in‑office presence 3 days per week; no travel required.

Varying with experience & industry knowledge; average starting at $50,000.

• Competitive base salaries
• Unlimited vacation policy (subject to manager approval), plus 7 major holidays
• Fully covered employee‑only medical, dental, and vision insurance
• 401(k) program with optional company match
• Robust supplemental insurance offerings (life, disability, pet insurance discounts)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
• Marketplace Care Teams providing emotional and spiritual support
• Employee Assistance Program, caregiver support program, and adoption assistance program
• Career development and training opportunities

Versi Tech, LLC is an equal‑opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility in the U.S. is required as Versi Tech, LLC will not pursue visa sponsorship for this position.